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Returns & Exchanges

Free return.

You have 30 days from the shipping date to make a return of your purchase ofTailgolf.es

Return instructions

1. Packaging

Place your shipment in its original packaging. If this is not possible, use packaging that is as secure as possible.

 2. Label
Stick the address label on the package so that it is visible. If possible, place the return label over the original label, trying to cover up the barcodes on the old label.

3. How to send the package backa?
a If the dimensions of the shipment are less than 120 60 60 cm, you can deliver your shipment at the closest delivery point to your home. Consultationta here (Spain our ServicePoints. 

Seehere osnos ServicePoints Portugall)

b If the dimensions of the shipment are greater than 120 60 60 cm, contact DHL Parcel Customer Service on 902 12 70 70. They will provide you with a means of return.ón.

4. Proof of delivery
At the time of delivery of your online order, you can choose between a proof of delivery by email.

Return conditions

In order to make an exchange or return, the following conditions must be met:

  • All items must be in perfect condition with the original labels and the purchase invoice;
  • In case of making the return with another shipping company other than the one authorized by Tailgolf, we reserve the right not to reimburse the shipping costs. Tailgolf will not accept shipments charged to the recipient or cash on delivery.

 Refund

The refund will be made in the same form of payment that you have used for your purchase.

You will receive the confirmation of the return by email once it has been made.

If more than 14 days pass and you do not have the refund in your account, please use this confirmation to present it to your bank so that they can help you speed up the process.

In case of any incident, you can contact us at the following telephone number: 605 08 04 54 or via email comunicacion@tailgolf.es